Motorcycle Workshop Counter Staff - Customer Service & Parts Management

Join our dynamic team as a Motorcycle Workshop Counter Staff in Sleman, DI Yogyakarta! This role is perfect for customer service enthusiasts with a passion for motorcycles and a knack for organization. You’ll be the first point of contact for customers, ensuring smooth service operations and a great customer experience. As part of our growing workshop, you’ll manage customer inquiries, parts inventory, and service appointments, all while contributing to our mission of providing top-notch motorcycle maintenance and repairs.

At our workshop in Sleman, DI Yogyakarta, we pride ourselves on our commitment to quality and customer satisfaction. Our team is dedicated to delivering exceptional service, and we’re looking for someone who shares our passion for motorcycles and a customer-centric approach. In this role, you’ll use tools like SAP for inventory management and our internal ticketing system for tracking service requests. This is a great opportunity to grow your skills in customer service and parts management in a supportive and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers at the workshop counter, providing information about services and parts.
• Manage customer inquiries and service appointments, ensuring timely responses and follow-ups.
• Assist with parts inventory management using SAP, including ordering, receiving, and tracking parts.
• Coordinate with the mechanics and other staff to ensure smooth service operations.
• Handle customer complaints and resolve issues professionally.
• Maintain a clean and organized workshop counter area.
• Assist with administrative tasks such as data entry and record-keeping.
• Promote our workshop services and products to customers.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Proven ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational skills with the ability to manage inventory and track service requests.
• Good communication skills, both written and verbal, in Indonesian.
• Familiarity with SAP or similar inventory management software is a plus.
• Passion for motorcycles and a customer-centric approach.
• Ability to work well under pressure and meet deadlines.
• High school diploma or equivalent.

🛠️ Keahlian

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