Customer Relations Specialist - Pawnshop Industry

Join Pusat Gadai Indonesia, a leading name in the pawnshop industry, as a Customer Relations Specialist in the vibrant heart of Jakarta Raya. This role offers a unique opportunity to build meaningful connections with clients while contributing to the growth of our esteemed pawnshop chain. As a Customer Relations Specialist, you will be the first point of contact for our clients, ensuring their needs are met with exceptional service and care.

Our company has been a trusted name in the pawnshop industry for over two decades, serving thousands of satisfied customers. We are now looking for a dedicated and customer-centric professional to join our team. In this role, you will use our proprietary customer relationship management system, CRM, to track and manage client interactions, ensuring a seamless and personalized experience for each client.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and maintain client relationships through regular follow-ups and personalized service.
• Use CRM software to track client interactions, preferences, and transaction history.
• Assist clients with the pawnshop process, including valuation, documentation, and loan approval.
• Provide excellent customer service, addressing client concerns and queries promptly.
• Promote our products and services to existing clients, cross-selling and up-selling where appropriate.
• Collaborate with the sales and operations teams to ensure a smooth and efficient pawnshop experience.
• Participate in training and development programs to enhance your customer relations skills.
• Maintain a high level of professionalism and confidentiality in all client interactions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer relations, customer service, or a similar role in the retail or financial services industry.
• Proven track record of excellent customer service and relationship management.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Familiarity with the pawnshop industry and its processes is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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